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A bad flight experience with Malaysia Airlines on this short haul regional flight service to Jakarta, Indonesia.
The quick details of this flight report:
Aircraft : Boeing 737-800
Airline : Malaysia Airlines (MH)
Registration : 9M-MLK
Flight no : MH717 code share GA9279
ETD : 10:40 AM (UTC+8)
ETA : 11:35 AM (UTC+7)
Flight Time : 1 hour 50 minutes actual 1 hour 38 minutes
Seat no : 22A
Runway : RWY 32R (KUL) -- RWY 25R (CGK)
Origin : Kuala Lumpur International Airport (KUL)
Kuala Lumpur, Malaysia
Destination : Soekarno Hatta International Airport (CGK)
The check in experience was seamless as the passengers are requested to use mobile check-in,web check-in or check-in kiosk before proceeding to baggage drop counter.
The aircraft arrived on time and the boarding process was very efficient and fast. The flight was not full with around 70 percent occupancy.
I requested for Seafood Meal during online booking and it turned out horrible! That was the first time i did not finish my meal on board. The Seafood meal request was no different with the regular choice as they have the tuna sandwich on offer too that day.
The downside was the cheap plastic cutlery and glassware.The cabin crew service was adequate but lacking of warmth of which true service quality should have.
The most defective moment when the cabin crew forgot my order although two cabin crew members had confirmed my seafood meal request before take off! I had to ask them for my meal after all the passengers have been served. Thus, i was served last. No immediate apologies given either!
Overall, The flight with Malaysia Airlines was terrible experience despite the good deal i got. Malaysia Airlines should really pay attention of their product and service quality in order to not losing many more customers in the future.
I would rate this flight experience with Malaysia Airlines MH717 : 5/10
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